VBScripting Errors When Installing HotDocs On Windows Vista

From HotDocs Wiki

Jump to: navigation, search

Problem

During HotDocs installation, you get following error message: "Error 2738. Could not access VBScript run time for custom action."

Solution

This happens sometimes on Windows Vista (and possibly on other operating systems) when the VBScipt run time is not properly registered with the operating system. You can resolve this by registering the vbscript.dll.

To register the VBScript run time

  1. Open a Command Prompt window as Administrator (Start > Accessories > Command Prompt). Be sure to right-click the shortcut and choose to run as administrator.
  2. At the command prompt, browse to C:\Windows\System32.
  3. Run the following command:
regsvr32 vbscript.dll