RPC Server is Unavailable

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Contents

Problem

When attempting to edit a template, you receive a HotDocs COM error message such as:

Com Error:
          Code = 800706ba
          WCode = 0000
          Code meaning = The RPC server is unavailable.
          Source =
          Description =
          Line Number = 875

This problem occurs because a disk failure, a power failure, or other computer difficulty causes interference with the COM servers, to which HotDocs requires access in order to operate.

Solution

Because this isn't a HotDocs error, little can be done to correct the problem. The most effective steps may be to re-register the COM servers for HotDocs. Redoing this part of the installation ensures that HotDocs is setup and registered with the operating system correctly. However, if another source is causing these errors, these steps may not resolve the problem.

CAUTION: You must complete all of the following steps. If you run only some of these commands, you can make HotDocs unusable on your computer.

To re-register the COM servers for HotDocs


Windows 7 and Windows Vista

  1. Select the Windows Start Menu.
  2. In the box that says "Search programs and files", type CMD.exe
  3. Right click on CMD.exe and select "Run as administrator".
  4. Clear the current information by typing cd.. and press enter. Repeat this step until you only see C:\>
  5. Now type cd program files\hotdocs (If you have a 32-bit OS) or cd program files (x86)\hotdocs (If you have a 64-bit OS)
  6. Find at the bottom of this page your version of HotDocs to finish typing the appropriate commands.


PLEASE NOTE: Please note even if you are an Administrator on the work station, you still need to "Run as administrator" the CMD.exe in order to properly register HotDocs.


Windows XP

  1. Select Run and a Run dialog box will appear.
  2. In the Open box, type command. An MS-DOS command box appears.
  3. Run the following command to change the current directory to your HotDocs program directory.
  4. Clear the current information by typing cd\ and press enter. You should now see on the next line C:\> only.
  5. Now type cd program files\hotdocs (If you have a 32-bit OS) or cd program files (x86)\hotdocs (If you have a 64-bit OS)
  6. Find at the bottom of this page your version of HotDocs to finish typing the appropriate commands.


(Below is the location that HotDocs installs in with a "Typical Installation", if you have changed this location during a "Custom Installation" you will need to change to the directory location where your hotdocs.exe or hotdocs6.exe is stored)

 "C:\Program Files\HotDocs" or "C:\Program Files (x86)\HotDocs"

Commands for HotDocs 10+

  hotdocs.exe -unregserver
  hotdocs.exe -regserver
  hdfill.exe -unregserver
  hdfill.exe -regserver

  If you have HotDocs Developer, run this command also: 

  hdauto.exe -unregserver
  hdauto.exe -regserver

Commands for HotDocs 2009 and previous versions

  hotdocs6.exe -unregserver
  hotdocs6.exe -regserver
  hdfill6.exe -unregserver
  hdfill6.exe -regserver

  If you have HotDocs Professional, run this command also: 

  hdauto6.exe -unregserver
  hdauto6.exe -regserver