Installing While Using Word as an E-mail Editor

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Problem

When installing HotDocs, an error message appears saying you must close HotDocs and any word processors that may be running on your computer. However, the only program that is running is Outlook.

If you are using Microsoft Word to edit your e-mail, Outlook opens a behind-the-scenes session of WINWORD.EXE (an important file that HotDocs references during installation). HotDocs cannot install when a session of WINWORD.EXE is open.

Solution

Before you can continue installing HotDocs, you must either close Outlook, or change your Outlook settings to not use Word for editing e-mail.