HotDocs Shuts Down After Launching Template Manager

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Problem

When clicking on the Template Manager button in HotDocs, HotDocs displays one or more of the following errors and then shuts down:

Error
COM Error: 80004005 (Unspecified error)

Source = M

Description = U

COM Error: 800a0e78 (Unknown error 0x800A0E78)

Source = A

Description = O

Runtime Error!

Program: C:\Program Files\HotDocs\HotDocs.exe

This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information.

Solution

When Template Manager is launched, HotDocs creates a Microsoft Access database file with the same name as the library. HotDocs uses this database file to provide the functionality of Template Manager. HotDocs continues to use and update the same database file every time you launch Template Manager.

Under some circumstances, this database file can become corrupted, and you will see the errors listed below. The solution is to delete the database file, and then run Template Manager again, at which time HotDocs will create a new (non-corrupt) database file.

To delete the Microsoft Access database:

  1. Close HotDocs.
  2. Browse to the location of your HotDocs library (the default location is Documents\HotDocs\Libraries for Windows Vista/7, and My Documents\HotDocs\Libraries for Windows XP). Your library will have a file extension of .hdl.
  3. Locate the Microsoft Access database file with the same file name as your HotDocs library, but with a file extension of .mdb (e.g., if your HotDocs library is WillsandTrusts.hdl, the Microsoft Access database file will be WillsandTrusts.mdb).
  4. Delete the Microsoft Access database file.
  5. Restart HotDocs.
  6. Click the Template Manager button.